I had a great time at El Acuario Hotel in Playa del Carmen. The location was perfect for me as it was a quiet distance from the busy tourist areas, yet close enough to walk to 5th Avenue and the beach. The staff was attentive, and I appreciated the affordability of my stay. However, I did notice that the rooms, while spacious and clean, showed signs of age, though I heard renovations are planned.
Rooms
7.0
The rooms were spacious and clean, but a bit old. I also noticed a lack of ice cube trays, which was a minor inconvenience.
Service
9.0
The staff was friendly and attentive, making my stay enjoyable. They even offered laundry services for a small fee, which I appreciated.
Location
9.0
The location is fantastic, just a few blocks from 5th Avenue and the beach. I enjoyed walking around the neighborhood, which felt safe despite some areas being less appealing.
Dining
7.0
I didn't dine extensively, but the hotel provided cookies, which were a nice treat during my stay.
Facilities
8.0
The hotel had a nice little pool area that I enjoyed, and I appreciated the availability of car hire and laundry services.
Arthur
United States of America,
February
2025
6.6/10
I had a wonderful stay at El Acuario Hotel, enjoying the great location just six blocks from the beach and Fifth Avenue. The hotel itself is cozy and has a lovely courtyard with a pool. While my room showed some signs of age, I felt very safe and appreciated the attentive service from the staff. Overall, a good and affordable experience, though some minor renovations would enhance it further.
Rooms
8.0
The room was clean but a bit old and in need of some renovations. It had a kitchenette which was convenient.
Service
10.0
The staff were very friendly and attentive. Diane, the hotel manager, was particularly helpful and quick to respond to my inquiries.
Location
9.0
The location is fantastic—close to good restaurants and only a nice little stroll to the main tourist areas, yet far enough to escape the noise.
Dining
8.0
I didn't cook much in my room, as dining out was more enjoyable and affordable. There are plenty of eateries around.
Facilities
8.0
The hotel facilities included a small pool for relaxation and laundry service, which was handy for my family during our stay.
Edward
United States of America,
December
2024
6.4/10
I had a fantastic stay at El Acuario Hotel! The location was perfect, just a few blocks from the beach and Fifth Avenue, making it easy to explore. The staff were friendly and attentive, adding to the overall comfort of my visit. While the neighborhood could feel a bit off, I always felt safe due to the hotel's security. However, the rooms are somewhat dated and could benefit from renovations. 😊
Rooms
8.0
The room is like a cozy little studio but a bit old. I appreciated the kitchenette, though it lacked ice cube trays. I found it clean and well-maintained.
Service
9.0
The staff were always attentive and helpful. I was impressed with the quick responses from the hotel manager, Diane, who provided excellent information during my stay.
Location
10.0
The location is a real plus! It’s just a nice walk to both the beach and the main tourist areas, yet far enough from the noise of Fifth Avenue.
Dining
9.0
I loved being able to stock my room fridge with fresh and local products from nearby Walmart. It made my stay more enjoyable.
Facilities
8.0
The pool area was lovely and provided a peaceful retreat. I also appreciated the option for laundry services during my stay.
H.
United States of America,
December
2024
6.2/10
I really enjoyed my stay at El Acuario Hotel. The location was perfect, just a short walk to the beach and 5th Avenue, though the surrounding neighborhood isn't the best looking. The staff were really friendly and attentive, which made my experience even better. The only drawback was that the rooms felt a bit old, but I was told renovations are planned soon.
Rooms
8.0
The room felt like my own little studio with a balcony and a hammock. It included a kitchenette, which I appreciated, but the furnishings were a bit dated.
Service
10.0
The staff were consistently friendly and attentive, always there to help when I needed something. I also loved that I could have my laundry done every other day for an extra fee.
Location
8.0
The location was great, just six blocks from 5th Avenue and the beach, making it easy to explore. However, the surrounding area could use some improvement.
Dining
8.0
I didn’t cook during my stay, opting to experience the local dining scene instead, which was both affordable and fun. The hotel staff provided helpful recommendations.
Facilities
7.0
The small but inviting courtyard pool was a nice place to relax. Although the facilities are limited, the atmosphere made up for it.
Anita
United States of America,
November
2024
6.4/10
I had a great time at El Acuario Hotel! The location was perfect, just a five-minute walk to the beach, and it was close to Fifth Avenue and tons of restaurants. My room was clean and had a kitchenette, which was super handy. However, the Wi-Fi could have been better, and the décor felt a bit dated. Overall, I'd definitely recommend this place!
Rooms
8.0
The room was clean and had a kitchenette, which was convenient. However, it felt dated and had a musty odor.
Service
10.0
Diane, the hotel manager, was incredibly responsive to my questions and provided detailed information. The staff was nice and attentive.
Location
10.0
The hotel's location was fantastic. I loved being just three blocks from the beach and close to local shops and eateries without being in the busy tourist area.
Dining
9.0
There were plenty of dining options around, from restaurants to street food stalls. I really enjoyed grabbing some hot dogs from local vendors.
Facilities
8.0
The hotel had basic facilities like a pool and laundry services. While not luxurious, everything was comfortable and functional.
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